Important new measures during the COVID-19 pandemic
As the world continues to adapt to the challenges posed by COVID-19, Kansas City Life Insurance Company is making the necessary adjustments to take care of our policyholders, agents and Company during this difficult time.
Beginning April 8, 2020, the new good health statement will be required on all Kansas City Life fully underwritten approved cases. This new health statement includes COVID-19 specific language and will need to be signed by the applicant and received by the Home Office before a case can be issued and commissions paid.
Additionally, agents are only allowed to leave or send a conditional receipt if premiums are collected or an immediate draft occurs. This new rule is in effect for all life products.
During these unprecedented times, Kansas City Life continues to provide Security Assured to our policyowners. We understand that due to COVID-19, making a premium payment in the immediate future may be difficult for some. In response, we have temporarily suspended termination of all life coverage due to non-payment until May 1, 2020, for policyowners who need more time to pay their bill. We may extend this period longer to comply with additional state mandated extensions. Because missing premium payments can affect a policy in several ways, we strongly encourage payment of all premiums due, if possible. Please note that all missed payments will be due once this period ends.
These are volatile times when people are most likely to look to our industry for reassurance. Thank you for your partnership and all you are doing to provide Security Assured to our customers.